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Terms of Service
Terms of Service
Last Updated: November 17, 2025
Smoove Move Logistics Terms and Conditions outline the responsibilities and expectations for both the customer and service provider. These terms and conditions will describe the scope of services provided, payment terms, customer's rights, and Smoove Move Logistics' liability.
1. Arbitration Agreement
YOU AGREE THAT THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT. THIS AGREEMENT:
WAIVES YOUR RIGHT TO A JURY TRIAL, AND WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CONSOLIDATED CLAIMS
You and SMÜV.SHOP™ agree to resolve all disputes through final and binding arbitration.
2. Definitions
"You," "Your," "User" – Any individual or representative of a business seeking moving or logistics services.
"Provider," "Mover," or "Service Partner" – An independent contractor or company listed on SMÜV.SHOP™ offering logistics or moving-related services.
"We," "Us," or "Our" – Smoove Move Logistics by SMÜV.SHOP™, a service marketplace and technology platform.
"Services" – Any moving, logistics, or support services requested through the platform.
"Marketplace" or "Site" – The official SMÜV.SHOP™ web portal at https://smuv.shop.
3. Use of Common Sense
You understand that the SMÜV.SHOP™ platform is free to browse. Use common sense and discretion when selecting service providers. You are solely responsible for your choices.
4. Eligibility
You must be legally capable of entering into binding contracts. This platform is not intended for users under the age of 18.
5. Neutral Platform
SMÜV.SHOP™ is a neutral digital marketplace. We do not employ any service providers listed. We do not conduct background checks, licensing validation, or guarantee service quality. All interactions, guarantees, and risks lie strictly between you and the service provider.
6. Placing an Order
When you click "Book Now", you are making a binding offer to engage services. If your estimate was based on general location (e.g., "Phoenix, AZ") and your actual address differs, the provider may:
Honor the original estimate
Ask you to rebook for an accurate price
Cancel the request
If a Payment is issued and redeemed, the job is considered complete and resolved between you and the provider.
7. Payments
In particular, customers must agree to the following:
Payment: Customers must pay for services in full prior to service being rendered. Smoove Move Logistics reserves the right to refuse services if payment is not made in full.
By booking, you authorize SMÜV.SHOP™ to charge your card for the total service amount and a refundable service handling fee. SMÜV.SHOP™ is a payment facilitator, not a bank or escrow agent.
Once the job is completed and you provide the Payment Code, funds are released to the provider. If you do not provide this code within 120 days, SMÜV.SHOP™ may assume the job was completed and release payment automatically.
8. Cancellations
Cancellations: Customers must provide at least 24 hours cancellation notification prior to the scheduled service. Cancellations made less than 24 hours prior to service will result in a cancellation fee.
9. Handling Fee
A $5.95 Handling Fee applies to every order. It becomes non-refundable if you do not leave a review within 60 days of:
Job completion
Job cancellation
Job no-show
10. Customer Reviews
Reviews must be submitted within 60 days of job completion. By submitting a review, you grant SMÜV.SHOP™ a worldwide, perpetual, royalty-free license to use it in marketing. You may not edit, remove, or reuse your review on other platforms or marketing channels.
11. Disputes and Waivers
Liability: Smoove Move Logistics shall not be liable for any losses or damages sustained as a result of using our services. The customer is solely responsible for preparing their property and goods for transport.
All disputes related to service delivery are between you and the provider. SMÜV.SHOP™ is not liable for any damages, losses, or claims. You release us and our affiliates from all related liability.
12. Provider Privacy Practices
We are not responsible for how individual service providers handle your personal data. Please exercise caution and discretion.
13. Updates to Terms
These Terms may be updated at any time. Continued use of the site constitutes your acceptance of changes.
14. Additional Terms
We may include additional terms throughout the platform. In case of conflict, these Terms take precedence.
15. Intellectual Property
All content on the SMÜV.SHOP™ platform is protected by copyright and trademark laws. You may not copy, distribute, or reverse-engineer any part of the platform without express written consent.
16. Copyright Policy
To report copyright violations, contact:
Legal Department
SMÜV.SHOP™
Email: [email protected]
17. Third-Party Links
We are not responsible for third-party websites linked through SMÜV.SHOP™. Use them at your own risk.
18. Your Content
You represent that any content you upload is lawful, owned by you, and does not violate any rights. We reserve the right to remove any content that violates these Terms.
19. Termination
We may suspend or terminate your access to the site at any time, without notice, for any reason.
20. Disclaimer
The platform is provided "as-is" with no warranties or guarantees. We are not responsible for system interruptions, service quality, or third-party conduct.
21. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages.
22. Indemnity
You agree to defend and indemnify SMÜV.SHOP™ and its affiliates from any claims or liabilities arising from your use of the platform.
23. Assignment
We may assign these Terms without notice. You may not.
24. Relationship
No agency, partnership, or employment relationship is created between you and SMÜV.SHOP™ by using the platform.
25. Severability
If any provision is deemed invalid, the rest of the Terms remain in full force.
26. Headings
Headings are for convenience only and do not affect the interpretation of these Terms.
27. Entire Agreement
These Terms represent the entire agreement between you and SMÜV.SHOP™.
28. No Third-Party Beneficiaries
These Terms are for the benefit of you and SMÜV.SHOP™ only.
29. Survival
The following sections survive termination: 5–11, 14, 18–22.
30. Contact Information
If you have any questions about these Terms of Service, please contact us:
Smoove Move Logistics
Terms: Customers agree to Smoove Move Logistics Terms and Conditions when using our services. By agreeing to the Smoove Move Logistics Terms and Conditions, the customer is agreeing to be bound to the terms and conditions outlined. It is important for customers to read and understand the terms and conditions before using Smoove Move Logistics services.